• "Will you drop ship directly to my client?"

    YES. Take advantage of our dropshipping service and expand your product offering without the hassle of inventory management. Use our quick contact or live chat messenger.

  • "What is your turn around time?"

    Our streamlined printing system guarantees orders are fulfilled in the order they are received, with a maximum wait time of 30 days.

  • "Do you offer rush order or ship to site?"

    YES. If you need to skip the line, rush orders can be processed. If you require a faster turn around time or would like your products shipped to an upcoming event or venue, Use our quick contact or live chat messenger.

You asked, we answered.

FREQUENTLY ASKED QUESTIONS

"Image Upload Specifications"

In short, create the graphic file at the size you want it printed. Graphic files should be 300DPI (dots per inch). If your file is improperly scaled, we will resize it for you, prior to processing your order.

To view our full upload size and file type requirements, visit Image Upload Requirements.

If you need help with your graphic file or need one created, contact a member of Team Rokken through our quick contact Page or our live chat messenger.

GENERAL SIZE LIMITS AT A GLANCE:

TOPS:

  • FRONT CHEST: 13x17in
  • BACK: 13x17in
  • SLEEVE (LONG): 5x19in
  • SLEEVE (SHORT): 5x5in

HATS:

  • EMBROIDERED: 3in (tall)
  • PRINTED: 2.25in (tall)

If you require oversized prints, intricate stitch patterns or an irregular graphic placement, contact Teak Rokken through the Invoice or Inquiry forum.

"Is there a Quantity Minimum?"

Many of our items can be offered with no minimums!

Our DTG & Embroidery Collections both offer garments with no purchase minimums!

Spot Color Screen Printed items are only available in quantities of 12 or more. If you have a spot color graphic, we are more than happy to provide this print with no minimum via DTG processing. Simply upload any single or multi color design into the upload field of a full color item that has no minimum purchase limit.

Also see our collection of no minimum items.

"Sizing Chart"

"What is DTG?"

Direct to garment (DTG) printing is a method of printing designs directly onto fabric using specialized inkjet printers. It allows for high-resolution, detailed, and colorful prints on a variety of fabric types. DTG printing is versatile, allowing for customization and quick turnaround for smaller orders.

Our low quantity orders and Full Color garments are DTG printed.

DTG printing offers several advantages:

  • Detailed and Colorful Prints: DTG allows for high-resolution printing, capturing intricate details and vibrant colors.
  • Versatility: DTG printing can be used on a wide range of fabric types, including cotton, blends, and even some synthetic materials.
  • Customization: DTG allows for easy customization, as each design can be printed individually without the need for screens or setup costs. This makes it ideal for small orders or one-off prints.

While DTG printing has its advantages, it also has some limitations. It may not be as suitable for large production runs, as it can be slower and more expensive than other printing methods. Additionally, DTG printing may have limitations in terms of color vibrancy on dark-colored fabrics.

Overall, DTG printing is a popular and versatile method for creating detailed and vibrant prints directly onto fabric, offering customization and quick turnaround for smaller orders.

"What is Spot Color?"

Spot color screen printing is a method of printing designs with specific, solid colors using separate screens for each color. It produces vibrant and consistent prints and is cost-effective for larger production runs. It is best suited for designs with distinct colors and offers durability in the final print.

Our Single Color & Multi Color garments are spot color screen printed.

Spot color screen printing offers several advantages:

  • Vibrant and Solid Colors: This method allows for precise and solid color reproduction, resulting in vibrant and consistent prints.
  • Pantone Color Matching: Spot color screen printing uses specific ink colors, often matched to the Pantone color system, ensuring accurate color representation in the final print.
  • Durability: The ink used in spot color screen printing is typically more durable and long-lasting, making it suitable for items that will undergo frequent washing or heavy use.
  • Cost-Effective for Large Runs: Spot color screen printing can be cost-effective for larger production runs since the setup costs are spread across multiple prints.
While screen printing is the industry standard, it has limitations when it comes to color gradients, shading, and complex designs with a wide range of colors. It is best suited for designs with solid, distinct colors.

Overall, spot color screen printing is a technique that uses separate screens for each color to create vibrant and solid prints. It is commonly used for designs with specific colors and is cost-effective for larger production runs.

"What is 3-D Embroidery?"

3D embroidery is a technique used to create raised, three-dimensional designs on fabric using embroidery stitches. It involves using foam or padding underneath the threads to add depth and texture to the design. This technique adds a unique and visually appealing element to garments, hats, and other textile items.

What is Graphic Image Digitizing?

Image digitizing, also known as embroidery digitizing, is the process of converting a graphic or image file into a digital format that can be read and interpreted by an embroidery machine. This involves using specialized software to manually determine stitch types, densities, colors, and other parameters required to recreate the design accurately using embroidery thread. The goal is to create a digitized file that translates the image or graphic into a visually appealing and well-executed embroidered design.

See "What is a .DST file?"

What is a .DTS file?

A .dst file is a specific file format used in the embroidery industry. It stands for "Data Stitch Tajima". The .dst file contains the digital and mathematicall instructions that guide the embroidery machine to stitch out a design onto fabric. It includes information about stitch types, colors, stitch sequence, and other parameters necessary for accurate and precise embroidery.

"How do I Dropship to my client?"

Simply place an order as normal. Provide your clients mailing address. During your checkout process, you will have the option to provide order specific notes/instructions. Please include any special instructions or order information.

*Drop shipped orders do not include a receipt in the package.

*We will place your provided advertisements or goods into the package at request.

Contact us directly for direct invoicing or general questions/concerns.

"I changed my mind! Can I return?"

To initiate a return, please follow these steps:

  • Send an email to rokkendesings@gmail.com within 7 days of receiving your order, stating your intention to return the item(s). Include the following details:
    - Order number
    - Item(s) you wish to return
    - Reason for return
  • A member of Team Rokken will review your request and determine if it meets our return policy criteria.
  • If your return is accepted, we will provide you with instructions via email on how to mail back the item(s).

*Please note that a 30% restocking fee will be deducted from the full refund amount.

SEE FULL DETAILS

"Can you bag my items for retail?"

YES, we can! We can offer standard poly bags for specific or all individual items as well as custom branded packaging.

Poly Bagging:

  • Poly bags are a cost-effective and versatile packaging option. They provide a protective layer around each item, keeping them safe from dust, moisture, and potential damage during transit. This option is ideal for a wide range of products and offers practicality and convenience.

Custom Printed Bags:

  • If you're looking to enhance your brand presence, our custom printed bags are the perfect solution. These bags can be customized with your logo, brand colors, and other design elements. Custom printed bags not only offer protection but also serve as a powerful marketing tool, promoting your brand and creating a memorable unboxing experience.

    Whether you choose poly bagging or custom printed bags, we are committed to providing high-quality packaging solutions that meet your specific requirements. Contact us directly to inquire.

"Can you tag my items for retail?"

YES, YES, YES. Our retail style hang tags are designed to add a professional and visually appealing touch to your products. With a wide range of base colors to choose from and options for different shapes and sizes, we can help you find the perfect hang tags that align with your brand identity.

If you have any specific requirements or would like more information, reach out to Team Rokken. We are here to assist you.